Frequently Asked Questions

Frequently Asked Questions
  • How much will delivery cost?

  • You can add and delete items from your Shopping Basket at any time. The total order calculation for your entire Shopping Basket will be shown along with the delivery cost. Click on the Shopping Basket at any time to view order and delivery details or to remove items or change quantities.

  • What is the delivery charge for multiple items?

  • We apply a discount to the delivery of each extra item of 4. e.g If the delivery charge for item 1 is 15 and the delivery charge for item 2 is 25, then your total delivery charge will be 36 instead of the 40 if you bought them separately.

  • When will I receive my order?

  • Those items available for next day delivery should arrive the following day if ordered before 11am. If your order was placed after 11am, then it should arrive the day after next.
    Orders that are not next day delivery will usually be dispatched within 2 weeks. You will be informed of a delivery date as soon as we have confirmation.

  • What if my order is damaged or not as I requested?

  • Ensure that you carefully unpack and check your product. If you notice any damage contact us immediately and send a photo. We can either send a free replacement part or if this is not possible then the product can be returned in the original packaging for a full refund. It is important that the product be carefully re-packaged in the original packaging or you may sustain charges for re-packaging costs.

  • Please contact us within 7 days of receipt if your purchase is damaged, faulty or not as ordered.

  • We can not accept returns once the product has been assembled.

  • What if my order has not arrived as promised?

  • Contact us or the couriers immediately. If your order is lost we replace the order with another, if this is not possible we offer a full refund. If the order has not arrived at the time as specified then the courier should be contacted for further information and instruction.

  • How do I care for my product

  • Use the product only for it's intended purpose. Living room furniture for example is not designed for outdoor use

  • Always wipe up stains and water spillage immediately, to prevent prolonged damage.

  • All our furniture is kiln dried to suit the humidity in the UK, however if exposed to dramatic temperature changes, excessive splitting and warping may occur. For this reason we advise caution if placing your furniture directly next to radiators or in conservatories.

  • Wood is a natural product. Some expansion and movement of the wood is normal. The colour of the wood may alter over time. This is normal and adds to the character of wood products